Refund policy

Refund & Cancellation Policy
We want you to have a great experience with Cirvano. Please read the following refund and cancellation policy carefully before subscribing or purchasing, as it applies to all orders and VIP Membership subscriptions.

Refunds & Returns
Because our products are consumables, we can only accept returns of unopened, sealed products.

  • Returns must be initiated within 30 days of purchase.
  • Only items that are unopened, unused, and in their original packaging are eligible for return.
  • Once your return is received and inspected, we will notify you and process a refund to your original payment method (less any applicable return shipping fees).


We cannot accept returns or provide refunds for:

  • Opened or partially used products
  • Items purchased from unauthorized sellers
  • Sample packs or trial-size products


Please contact us at [cirvano.store@gmail.com] for return instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).

Subscription & VIP Membership
By opting into our Cirvano VIP Membership at checkout, you agree to be enrolled in a recurring monthly subscription that provides exclusive access to discounted pricing, limited edition offers, and early product launches.

  • You will be billed automatically every 30 days to the payment method used at initial checkout.
  • You may cancel your membership anytime by emailing us at support@cirvano.com or using the cancellation link provided in your confirmation email.
  • If your next VIP order has already been processed or shipped, cancellation will apply to the next billing cycle and not the current one.
  • VIP Membership fees are non-refundable once a charge has been processed.

Processing Times
Refunds are typically processed within 7–10 business days after your return is received and inspected.

Depending on your payment provider, it may take an additional 3–5 business days for the refund to appear in your account.

Damaged, Lost, or Missing Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [cirvano.store@gmail.com], and we’ll make it right.

For orders lost in transit, we will provide a replacement after verifying with the carrier.